Refund policy.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds will be given for damages that are caused by shipping to your item(s) once a shipping insurance claim has been submitted and approved by the shipping company and/or third-party shipping insurance company.
Your purchases are fully insured through a shipping company, either UPS or USPS, and/or with a third-party insurance. If your item(s) receive damage due to shipping, a claim must be filed. The Collected will facilitate this claim if necessary. The claim process will require you to submit pictures of the damaged shipping container with shipping materials as well as the damaged item(s), and receipt of payment. If you fail to provide the requested information within 24 hours of a request, your claim may be dropped and no refund given. Be aware that filing a shipping insurance claim does not guarantee that it will be approved; thus, The Collected does not guarantee you will receive a refund.
Refunds may be given if you receive the wrong item ONLY after the item you received is returned to The Collected in the condition you received it in. You will be required to package and ship the item(s) back to The Collected. Shipping instructions and arrangements shall be given via email. It is advised that you take pictures of the wrong item and its packaging upon receiving the package.
We do not accept returns or give refunds if you have changed your mind about your purchase.
All items are sold “as is.” We would love to offer only items that are in mint condition, but in the world of collectibles that is nearly impossible. Because many of our items have been handled by multiple parties and/or have aged, some of the items may have blemishes. We aim to be honest about any blemishes in the descriptions and/or in the pictures of the items. Be assured you will always receive the item pictured in the case of second-hand collectibles.
Refund Process
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Likewise, we will notify you if your damaged item insurance claim has been approved or denied. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@inthecollected.com
We have a 15-day return policy, which means you have 15 days after receiving your item to email The Collected with any issues.
To start a return, you can contact us at support@inthecollected.com. Please note that returns will need to be sent to the following address: 145 West Suwannee Lane, Cocoa Beach, Florida 32931
You can always contact us for any return questions at support@inthecollected.com